🛡️ Your Safety Matters

Your Safety Is Our Top Priority

We've built multiple layers of protection to keep both renters and vendors safe on PropsNVibes.

🔒Secure Payments

✅Verified Vendors

⭐Honest Reviews

🛡️Damage Protection

⚖️Fair Disputes

📝Digital Contracts

💬Secure Messaging

✅

Vendor Verification

✓Business identity verification
✓Insurance documentation review
✓Background check on business owners
✓Ongoing performance monitoring
✓Vendor rating & review system
✓Earned trust badges displayed on profiles (Top Rated, Fast Responder, Verified)
✓Average response time tracked and shown publicly

🔒

Secure Payments & Automatic Payouts

✓PCI Level 1 compliant via Stripe
✓No vendor access to card details
✓Automatic escrow until order completion
✓Payout within 2–3 business days
✓Fraud detection & prevention
✓Deposit and split payment options for high-value bookings
✓Automatic balance reminders before event date

⭐

Reviews & Moderation

✓Only verified renters can leave reviews
✓AI-assisted content moderation
✓Vendor reply system for transparency
✓Fake review detection
✓Regular audit of review integrity
✓Automated review request emails for balanced feedback

🛡️

Damage Protection

✓Coverage for accidental damage
✓Streamlined claims process
✓Fair resolution for both parties
✓Replacement or repair coordination
✓Coverage details on every listing
✓Optional damage waiver add-on at checkout for extra peace of mind

⚖️

Dispute Resolution

✓Dedicated dispute resolution team
✓Fair mediation process
✓Evidence-based decisions
✓Timely resolution (within 72 hours)
✓Escalation path for complex cases
✓In-app messaging keeps all communication documented and accessible

🚩

Reporting & Community Guidelines

✓Easy reporting for violations
✓Zero tolerance for harassment
✓Content moderation policies
✓Account suspension for repeat violations
✓Transparent community standards

📝

Digital Contracts & Agreements

✓Vendors create reusable rental agreement templates
✓Customers review and accept terms before checkout
✓Typed signature confirmation with timestamp
✓Agreements stored and accessible for both parties
✓Legal clarity protects vendors and renters alike

💬

Transparent Communication

✓Built-in messaging between customers and vendors
✓Pre-booking inquiries and quote requests
✓All conversations stored and documented
✓Message notifications via email
✓Response time tracking encourages prompt replies

Have a Safety Concern?

Our trust & safety team is here to help. Report issues or reach out anytime.

Contact Our Team →Visit Help Center

Trust & Safety | PropsNVibes | PropsNVibes